If our audio pronunciations are not playing on your device, we recommend to first check your Internet connection. Access to a reliable Internet connection via Wi-Fi or cellular data is required, as audio pronunciations are not available for offline playing. If the audio pronunciations are playing on a delay or seem to be cut off, try playing the audio a couple more times, as this behavior is likely a result of a temporary connectivity problem with your Internet connection.
After confirming your Internet connection, please verify that your device is not muted or in silent/vibrate mode. Certain Android devices have separate volume controls for apps/media, so you may want to check that specific sound setting.
If the above does not solve the problem, try these additional troubleshooting steps:
- Delete and reinstall the app on your device
- Shut down your device for a few minutes and restart the app, with no other apps open, after the device is repowered.
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